©2019 by Poodge

COMMON QUERIES

WHAT ARE THE PAYMENT OPTIONS?

We accept payment from major credit/debit card companies and also offer the option to pay via PayPal.

HOW SOON CAN I EXPECT MY ORDER?

Items will be shipped once payment has been received and items have been made. Items will be sent via Royal Mail Tracked 24 delivery (which aims to deliver the next working day), with online tracking details and Safeplace options if no one is home. As these products are made to order, please allow up to 10 working days for items to be received.

CAN I AMEND MY ORDER ONCE I'VE PLACED IT?

Unfortunately, we cannot guarantee that this will always be possible as we make all our products to order. Please contact info@poodge.co.uk to enquire.

WHAT IS YOUR RETURN POLICY?

Items may be returned up to three days after receipt if unused and in original, undamaged packaging (excluding personalised items). Please note, you will be responsible for the return shipping fees and the original shipping costs will be deducted from your refund.

ARE ANY OTHER SWAROVSKI CRYSTAL COLOURS AVAILABLE?

If you require a specific crystal colour, there are over 100 Swarovski shades to choose from. Take a look at their colour chart for the available selection. You can also use this chart to see the limited colour choices given in the dropdown selection on each product page - just search for the colour code given in brackets.

ARE THE STONES ALWAYS SWAROVSKI CRYSTALS?

We pride ourselves on quality, so will never compromise by using any other crystal supplier. This way we can guarantee quality and sparkle you can trust.

WHAT'S THE BEST WAY TO CARE FOR MY PRODUCT?

As our products are very delicate, dry-wipe clean only. If possible, store in original box to keep safe and clean.

ARE YOUR PRODUCTS SAFE?

Whilst every care has been taken to ensure stones stay attached, it is advised that products are always used under adult supervision and are handled with care. It is also advised that personalised words on the sole of the shoe are only used for non-walking babies.

Poodge only use non-toxic adhesives and we aim to minimise our carbon footprint by only using bio-degradable and recyclable packaging.

WHY SHOULD I JOIN YOUR MAILING LIST?

We'd love you to join our mailing list so we can keep you informed of any current promotions, news or blogs that you may not be aware of!

DO YOU SHIP INTERNATIONALLY?

Unfortunately we do not currently ship internationally, but check back regularly for any updates.

WHERE ARE YOU LOCATED?

We are proudly based and operate from London, United Kingdom.

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